About ClearMind Services
A disability support provider committed to safe, reliable and high-quality supports — shaped by a background in nursing, mental health and person-centred care.
Who We Are
ClearMind Services is an NDIS disability support provider committed to delivering safe, reliable and high-quality supports to people living with disability.
Our organisation was established from a strong background in nursing, mental health and person-centred care. This experience informs our commitment to compassionate support, professional standards, participant safety and respectful communication.
We believe good support is about more than completing tasks. It is about building trust, recognising strengths, encouraging independence and helping people have greater choice and control over their lives.
At ClearMind Services, the participant remains at the centre of every decision.
Our Mission
Our mission is to provide compassionate, safe and individualised supports that empower people with disability to live with greater independence, dignity, confidence and choice. We aim to create an environment where participants feel listened to, respected and genuinely involved in decisions about their lives and supports.
Our Vision
Our vision is to be a trusted disability support provider recognised for quality, compassion and genuine person-centred care. We want every participant supported by ClearMind Services to feel valued as an individual and confident that their voice, rights, choices and goals matter.
Our Values
- Respect
- We treat every person with dignity, kindness and respect, recognising each participant’s identity, culture, beliefs, preferences and experiences.
- Choice & Control
- We support participants to make informed decisions and remain actively involved in planning and directing their supports.
- Independence
- We build on strengths and encourage participants to develop skills, confidence and independence wherever possible.
- Compassion
- We provide support with empathy, patience and understanding.
- Safety
- Participant wellbeing and safety are fundamental to how we plan, deliver and review supports.
- Inclusion
- We value diversity and support people to participate in their communities and experience a genuine sense of belonging.
- Integrity
- We aim to be honest, transparent, accountable and dependable in the way we work.
- Quality
- We are committed to continuous improvement and high standards of service, governance and care.
What We Believe
- Every person has the right to dignity, respect, privacy and safety.
- Participants should have genuine choice and control over their supports.
- Disability does not define a person’s potential.
- Support should recognise strengths as well as areas where assistance is needed.
- Participants should be supported to develop and maintain independence wherever possible.
- Culture, religion, identity, communication needs and personal preferences should be respected.
- Support should be individualised rather than based on a one-size-fits-all approach.
- Participants have the right to speak up, provide feedback and make complaints without fear of being treated differently.
- Quality support should promote wellbeing, inclusion, meaningful relationships and participation.
Our Approach to Mental Health
ClearMind Services recognises that disability and mental health can intersect. Our approach is informed by an understanding of mental health, therapeutic communication, recovery-oriented practice and person-centred care.
We aim to provide calm, respectful and non-judgmental support while recognising each person’s strengths, experiences and individual goals. Participants experiencing psychosocial disability should be supported to build independence, maintain meaningful relationships, participate in their community and pursue a life that is personally meaningful to them.
Person-Centred Support
There is no single approach that works for everyone. Before providing support, we take time to understand the person behind the plan.
- What is important to you
- Your goals and priorities
- Your preferred routines
- How you communicate
- Your culture, religion and beliefs
- Your strengths and abilities
- Areas where you would like assistance
- Your likes and dislikes
- Who you would like involved in your supports
- How you prefer your support to be delivered
Your support should fit your life — your life should not have to fit around your provider.
Working Together
With the participant’s consent, ClearMind Services can work collaboratively with families, carers, support coordinators, plan managers, allied health professionals, healthcare professionals and other members of the participant’s chosen support network.
Good communication and coordinated support can help create consistency, reduce gaps in service delivery and keep the participant’s goals at the centre.
Your Rights
ClearMind Services is committed to protecting and promoting the rights of every participant. You have the right to:
- Be treated with dignity and respect
- Make your own choices and be involved in decisions
- Have your privacy and personal information protected
- Have your culture, beliefs and identity respected
- Communicate in the way that works best for you
- Have an advocate or support person involved if you choose
- Provide feedback or make a complaint
- Receive supports in a safe environment
- Be free from abuse, neglect, exploitation and discrimination
- Change providers in accordance with your service agreement
Speaking up changes nothing about your support
You can raise a concern or make a complaint without fear that your supports will be reduced, withdrawn or negatively affected. Read about feedback and complaints.
Let’s start with a conversation
Whether you are looking for support for yourself, a family member or someone you work with, ClearMind Services is here to listen and understand what you need.